Shipping policy

Where we ship
We ship anywhere in the United States, including Hawaiʻi, Alaska, and territories. We welcome international orders; see the international section below.

How your order is made and shipped
Trust Me runs on two kinds of drops:
- Core apparel and prints are made to order in small batches. Nothing sits in a warehouse, which reduces waste. We print your piece after you order, then ship it.
- Artist collabs and one-of-one pieces are made or hand-finished on Oʻahu and ship from the island.

If your order has both,  one package. You'll get a tracking number for each.

Delivery estimates
Your delivery window and shipping cost are shown at checkout before you pay, based on what's in your bag and where it's going. Made-to-order pieces take a few business days to produce before they ship, and that time is already built into the estimate you see.

Tracking
You'll get an email with tracking as soon as each package ships. If you
haven't seen a shipping email, check your spam folder first, then email us.

Address changes
Email us right away if you need to change your address. Once a package has shipped, we can't reroute it, and orders sent to an incorrect address you entered aren't eligible for a free replacement.

Lost or damaged packages
If tracking shows delivered within 48 hours (carriers sometimes scan early), check with neighbors, then email us, and we'll sort it out. If your piece arrives damaged, send a photo within 7 days, and we'll replace it.

International orders
International shipping: Any customs fees, duties, or import taxes are your responsibility; we can't estimate or prepay them. Transit times vary a lot by country and by customs.